FAQs
Presales | Billing and Orders | Servelets & Other Services | About SimplerCloud
Presales
We have 3 x 1 Gbps links to our upstream providers with 1.2 Gbps committed bandwidth. We don’t share (and thus, oversell) bandwidth, nor do we commit (and dedicate) throughput to each customer. We will upgrade and increase bandwidth as we grow. We will ensure that we have more than double the utilised average capacity. At the moment, we have a total of 1.2 Gbps dedicated connections, so if you can pull in 100 Mbps (depending on your upstream), you will be able to receive that. More importantly, we can scale up to 10 Gbps as the data centre has sufficient fibre. Put another way, you won’t be seeing performance differentials between another Singapore provider or SimplerCloud as far as bandwidth is concerned.
If you are seeing different results, we’re happy to help you with best-effort troubleshooting if you log a request through our customer portal and provide us the necessary contextual details.
SimplerCloud Singapore Network Connectivity
Our Singapore network has transit Internet connections to Epsilon and ViewQWest, providing good connectivity to both local Singapore and regional Asia Internet networks.
On top of that, we also have transit connectivity to Hurricane Electric (HE), a leading and tier-1 global Internet service provider, providing us with great Internet connectivity around the globe. Hurricane Electric is the world’s top #1 most connected IPv4 Internet Backbone Network and the #1 largest and most connected IPv6 Internet Backbone Network.
Last but not least, we are also connected to and a member of Singapore Internet Exchange (SGIX), allowing us to have diverse connections to major networks and service providers in Singapore and the region. Full list below.
Transit Backbone Provider
- Epsilon Telecommunications – (see network)
- ViewQWest – (see network)
- StarHub (via ViewQWest) – (see network)
- PCCW Global (via Epsilon) – (see network)
- China Mobile International (CMI) (via Epsilon) – (see network)
- Hurricane Electric – (see network)
Singapore Internet Exchange (SGIX)
Within Singapore Internet Exchange (SGIX) network, we are connected to these networks:
- Akamai Technologies
- Alibaba
- Amazon
- Apple Computer
- Campana MYTHIC
- China Telecom
- Cloudflare
- Cyber Network Indonesia
- Digisat (Indonesia)
- Globe Telecom
- Hong Kong Broadband Network
- Huawei
- Indosat Singapore
- IX Telecom
- LeaseWeb Network
- Level3 Carrier
- LGA Telecom
- M1
- Mobicom Networks
- MyRepublic
- Nanyang Technological University (NTU)
- NAP Info Lintas Nusa / Matrix (Indonesia)
- National University of Singapore (NUS) Gigapop
- Netpluz Asia
- New Media Express
- OVHcloud
- Pacific Internet
- Packet Clearing House
- PCCW Global (Hong Kong)
- PT Aplikanusa Lintasarta
- PT Cyberindo Aditama
- PT Mora Telematika (Indonesia)
- Radius Telecoms
- Shanghai Internet Exchange
- SIMBA Telecom
- SingAREN
- SkyTel Communications
- SuperInternet ACCESS
- Swiss Networking Solutions
- Tata Communications
- Telegram
- Telekom Malaysia
- Telekomunikasi Indonesia (Telin)
- Tencent
- TIME (Malaysia)
- True Internet
- Verisign
- ViewQWest
- Wikimedia Foundation
- Yahoo
- All major Linux OS templates, such as Ubuntu, AlmaLinux, Debian and others.
- All major Windows OS and SQL templates.
- Several popular CMS applications such as WordPress, Joomla, Drupal, Magento.
- Several popular hosting control panels such as Plesk, cPanel, DirectAdmin.
- Several popular programming frameworks such as: Ruby on Rails, CodeIgniter, Tomcat.
- Several popular application stacks such as LAMP, LEMP stacks.
If you have a preferred OS or application that you would like us to template so you can automatically install it, you can contact us through this web form to let us know.
To see the latest list of OS templates, you can go to the order form, select a plan, and pull down the OS template menu. Some options, such as Windows OS and SQL, are available from the Simple 2 plan and above only because of the required computing resources.
Here is more information about our data centre and bandwidth.
Singapore SG1:
You would like to test if an application works, and will sign up if it’s confirmed everything is OK
Our minimum billing term is only 1 month, and our servers launch in minutes, making them ideal for staging purposes. We encourage you to purchase a small plan (see our prices here) and configure your application to test that it works. You can cancel the service if you do not want to use it after 1 month.
You would like a server for short-term use
Our minimum billing term is 1 month, making it suitable for short-term campaigns.
You would like to test the speed of access from one location/ different locations
Please visit our speed test link here and download the object to check for acceptable speeds.
- Full root access
- 1 IP address
- Automatic High-Availabilty Failover
- Choice of OS Template when signing up (some templates require additional license fees)
- Ability to stop, restart, rebuild and reset password through the SimplerCloud panel
- Ability to console into server through the SimplerCloud panel
For more information about our servelets, please view our Simple Servelets prices page.
Billing and Orders
Servelets & Other Services
About SimplerCloud
