Posts by: admin

On 3 January 2014, at around 12:30am SGT (Singapore time), we detected some technical issues on one of our storage nodes in our Singapore cloud infrastructure, causing I/O issue to servelets utilising the node. We performed an urgent maintenance to resolve the issue, and most of the affected servelets are back online by around 5 am SGT.

However, while still in self-healing mode, the storage node experienced problem again at around 4:45pm SGT, and an urgent reboot of the affected servelet node was done, resulting in I/O slowness on some servelets. The storage system was still in self-healing mode after the urgent maintenance, and it’s fully recovered by around 6 pm  SGT.

We have performed a full investigation and isolated the root cause of the problem to uneven distribution within the storage system, and we have performed the necessary actions to prevent similar problem from happening in the future.

We apologise for the inconvenience caused.

28 December 2013, 20:55hrs Singapore time: We experienced some technical issues with one of our hosts in our Singapore cloud infrastructure, affecting servelets hosted on the affected host. The problem has since been resolved, and all affected servelets have been started gradually.

We apologise for the inconvenience caused.

We will be performing a maintenance on our cloud platform on Thursday, 5 December 2013, between 11pm and 5am (the next day), Singapore time. During this period, you might encounter intermittent difficulties in accessing your servelets. Your servelet might need to be rebooted during the period.

We apologise for the inconvenience caused.