Posts by: admin

16 July 2016 – 6.00 AM-8.45 AM SGT

Hypervisor Issue Affecting Some Servelets: We detected some technical issues affecting few hypervisors caused major slowness to some servelets from approximately 6 AM SGT this morning. The hypervisor issue was resolved by 8.50 AM. Some servelets required restarting to resume function. At the time, the problem was broadcast via Twitter in order to provide real-time updates.

Currently, there are no infrastructure issues. Anyone who thinks their servelet is experiencing problems should open a support ticket so we can help further.

We apologise for the inconvenience caused.

June 30, July 1, 2, 3:

Ongoing Optimisation of Storage Cluster: Some general maintenance to the cloud storage cluster will be performed on this/these date(s) this week:

Thursday, 30 June 2016, 10pm – 5am (the next day), Singapore time (SGT)
Friday, 1 July 2016, 10pm – 5am (the next day), Singapore time (SGT)
Saturday, 2 July 2016, 10pm – 5am (the next day), Singapore time (SGT)
Sunday, 3 July 2016, 10pm – 5am (the next day), Singapore time (SGT)

We will be adding new storage nodes and optimising the storage cluster to increase capacity and improve the overall I/O performance. No downtime is expected. However, some servelets may experience slower I/O access to the storage cluster during the period.

We apologise for the inconvenience caused.